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SETSCI - Volume (2018)
ISAS 2018 - Ist International Symposium on Innovative Approaches in Scientific Studies, Kemer-Antalya, Turkey, Apr 11, 2018

Effects of User Satisfaction on the Characteristics of Call Center Tables used in Open-Plan Offices (ISAS 2018_236)
Ahmet Mestan1*, Kemal Yıldırım2, Ayşen Özkan3
1Gazi University, Ankara, Turkey
2Gazi University, Ankara, Turkey
3Hacettepe University, Ankara, Turkey
* Corresponding author: ahmetmestan@yahoo.com
Published Date: 2018-06-23   |   Page (s): 281-287   |    160     16

ABSTRACT In this study, it is aimed that positive direction for development of environmental conditions in employees' exterior space related open-plan office and improvement of comfort conditions of the call center tables using in the office. In the study, characteristics of call center tables; it is assumed that the office employees sitting near the window will evaluate by perceiving more positive direction than center and inner parts and will evaluate the secondary education more positively than the higher education. To test this research hypothesis the experiment environment at big call center's open-plan office in Bilkent Center AVM was selected; research survey was applied by this office's 92 participants. As a result, call center work table are considered "comfortable" who is sitting near the window than center and inner parts, also evaluated the secondary education as "comfortable", "useful" and "measurements are sufficient" compared to higher education. Summarily, said that important effects on consideration of employees place and general characteristics of the call center table in open-plan office.  
KEYWORDS Open-plan office, call center, interior design, work table
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