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SETSCI - Volume (2018)
ISAS 2018 - Ist International Symposium on Innovative Approaches in Scientific Studies, Kemer-Antalya, Turkey, Apr 11, 2018

The Relationship Between Patient Satisfaction and Preference For The Institution In The Delivery Of Health Services (ISAS 2018_24)
Yusuf Akdemir1, Serkan Şen2, Merve Şen3*
1Tatürk Sağlık Hizmetleri Meslek Yüksekokulu, Afyon Kocatepe Üniversitesi , Afyon, Turkey
2Fethiye Sağlık Hizmetleri Meslek Yüksekokulu,Muğla Sıtkı Koçman Üniversitesi, Muğla, Turkey
3Fethiye Sağlık Hizmetleri Meslek Yüksekokulu,Muğla Sıtkı Koçman Üniversitesi, Muğla, Turkey
* Corresponding author: mervesen@mu.edu.tr
Published Date: 2018-06-23   |   Page (s): 24-24   |    61     5

ABSTRACT High patient satisfaction has become an area that is gaining importance with each passing day in terms of health institutions in today's world and in which satisfaction researches are conducted accordingly. Patient satisfaction is directly proportionate to the delivery of a quality health service and appears as the first reason for the patient's preference for that institution. In this study, 100 patients whose age ranges and gender would be within the Turkey's average were randomly selected from among the patients who applied to various health institutions in Afyonkarahisar province by sampling due to cost limitation, and the questions consisting of 15 items (Have you believed in your physician? How was the room cleaning? Have you ever written anything to the suggestion and complaint box? Were asked for your opinion about treatment and decisions? Were you exposed to noise? Would you prefer this hospital again if you need it?etc.) were asked. The most remarkable answers to these questions are the answers of yes I definitely think by 91 percent and I partially think given to the question of "Do you think that physicians and staff have done their best for you?". The question "Would you prefer this hospital again if you need it?" was answered yes by 70%. When the answers to the questions of the questionnaire were statistically analyzed, it was determined that there was a statistically significant relationship between patient satisfaction (in terms of treatment and care, attitudes and behaviors of physician and staff) and the reason for preferring again.  
KEYWORDS Patient satisfaction, preference institution, treatment, care
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